Privacy Policy

Clay respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, join as a member, book services, attend classes, or otherwise interact with our business.

By accessing our website or using our services, you consent to the practices described below.

1. Information We Collect

We collect the following categories of information:

  • Personal Information: Name, email address, phone number, date of birth, emergency contact, and account credentials when you sign up for memberships, classes, or events.

  • Payment Information: Credit/debit card details and billing information processed securely through third-party providers (e.g., Stripe).

  • Wellness Information (Optional): Notes you may provide regarding health conditions or preferences relevant to sauna, cold plunge, massage, or fitness classes. We do not require medical records, but we may ask for information necessary to provide safe services.

  • Usage Data: Information about how you interact with our website, such as IP address, browser type, pages visited, and cookies or similar technologies.

  • Marketing Data: Responses to promotions, surveys, or emails/SMS.

  • Media Data: Photos or video taken during events or at our studio. We will notify participants when media is being captured, and you may request a “Do Not Photograph” designation.

2. How We Use Your Information

We use your information to:

  • Register and manage your membership or class bookings.

  • Provide access to amenities such as sauna, cold plunge, and massage.

  • Communicate with you about schedules, billing, updates, or promotions.

  • Personalize your wellness experience (e.g., adjusting services based on your provided health preferences).

  • Process secure payments and send invoices.

  • Improve our website, services, and member experience.

  • Conduct marketing campaigns across email, SMS, and social platforms (e.g., Meta, Google, YouTube).

  • Comply with legal, safety, and security requirements.

3. How We Share Your Information

We do not sell your data. We may share it only with:

  • Service Providers: Vendors that help us operate our business, including scheduling systems (e.g., Mariana Tek/Arteka), payment processors (e.g., Stripe), marketing platforms (e.g., Klaviyo, Meta Ads), and website analytics tools.

  • Media Partners: With your consent or opt-out, photos/videos may be used in Clay Wellness promotional materials.

  • Legal/Compliance: When required to comply with law, legal process, or enforce our rights.

  • Business Transfers: If Clay Wellness expands, merges, or sells assets, your data may transfer with the business.

4. Cookies and Analytics

Our website uses cookies and similar technologies to:

  • Enable core site functionality (log-ins, bookings).

  • Track usage trends with analytics (e.g., Google Analytics).

  • Measure the performance of marketing campaigns.

You can adjust cookie settings through your browser at any time.

5. Data Security

We implement reasonable safeguards (encryption, access controls, and secure servers) to protect your data. However, no system is completely secure. You use our services at your own risk.

6. Your Rights and Choices

You may:

  • Access or update your personal information through your member account or by contacting us.

  • Opt out of marketing emails or SMS by following the unsubscribe instructions.

  • Request deletion of your information, subject to business/legal requirements.

7. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect data from children without parental consent.

8. Third-Party Links

Our website may link to external sites. We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this Privacy Policy occasionally. Updated versions will be posted on this page with a new “Effective Date.”

Questions? Contact us anytime:

Email: hello@claywellness.co